Employee Experience Certificate Program
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Employee Experience Certificate Program

Building on CoreNet Global’s commitment to employee well-being, we are proud to offer the Employee Experience Certificate Program. We believe corporate real estate, HR, and IT professionals are all essential partners in supporting employees as they do the work of the organization, wherever that work is done.

This program will provide you with real-world perspectives on creating strategy, digital experiences, hybrid workplaces, and strategy implementation.

The certificate program is presented by subject matter experts who are directly involved in the development and implementation of employee experience strategy in their work organizations.

Sponsored By:

What to Expect

The certificate program covers the essential components of designing and delivering an employee experience strategy in the post-pandemic environment. To earn the certificate, participants must complete six live or recorded webinars. To attend a webinar, log in to learn.corenetglobal.org to select and view courses. Webinars held live during June, July, and August 2022. All webinars will be recorded and made available on demand.


Member $199
Non-Member $449



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Employee Experience Matters

What difference does the Employee Experience make? To understand, we'll step back and explore how employee experiences have evolved. Then we'll dive into the practices of the "best of the best" in our review of the state-of-the-art employee experiences created by corporate real estate, human resources, and technology teams. Finally, we'll suggest a toolkit for success that encourages creativity as you craft an experience for your workplace.  Join CoreNet Global Board members Alex Andel and Jessica Pernicone, MCR for this presentation hosted by Board Chair, Gloria Mamwa, SLCR as we introduce this timely topic.

Date: June 22, 2022 12:00 PM EDT  

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Creating a Culture of Hospitality

The man who envisioned and embodied Disney’s world renown service culture died a half-century ago, yet the company’s parks remain known as “The Happiest Place on Earth.” What the secret? Walt knew that hospitality is about making others feel welcome and appreciated. In today’s complex and competitive employment environment, hospitality is the key to creating the happiest workplaces on earth! Fasten your seatbelt because this fast-paced e-ticket program, presented by former Disney leader Don Levonius, will inspire you to view employee experience through the magical lens of hospitality. Hosted by CoreNet Global Board member David Chang, MCR.

Date: June 22, 2022 8:00 PM EDT

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Employee Experience Strategy: An In-Depth Case Study

This webinar is an in-depth case study of how Shell developed and implemented an enterprise-wide employee experience strategy. CoreNet Global Board Member Jeri Ballard will walk you through an eight-phase process from environmental scanning to measuring results. Jeri addresses the key question, "How do we maintain employee experience across the hybrid ecosystem?" Jeri will address Shell's strategy, introduce "Future of Work Playbooks," and describe how Shell developed employee personas to map the employee experience user journey. Learn about tools created across people, place, technology, and employee feedback. She'll discuss the challenges of welcoming people back to the office, commute concerns, guidance to leadership for navigating conversations, technology enablement of hybrid meetings, and promoting cultural affiliation and sustainability.

Date: July 13, 2022, 5:00 AM EDT

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Information Technology (IT) Perspective on Employee Experience

Organizations are forced to shift from office-centric design to a more human-centric design to create better work experiences and productive work environments for their employees. Such change has been shifting from in office to a hybrid workforce. As this trend persists, the technology experiences that employers provide will define the employee experience. As such, they are becoming central in attracting and retaining new talent, fostering workplace culture through collaboration and connectivity, creating productivity, and more. Villy Savino, CoreNet Global’s VP of Technology hosts this panel discussion featuring Robert Musgrove Associate Partner, Business Transformation Services at IBM; Monica Kelly, VP of Employee Experience at Oracle; and David Kwan, Sr Director, IT Operations at Oracle.

Date: July 13, 2022 12:00 PM EDT

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Human Resource (HR) Perspective on Employee Experience

Panel discussion moderated by Immediate Past Board Chair, Michelle Myer of Oracle, Sarah Fitzgerald and Angel Ayala of Deloitte, and Peter Shott of Oracle.

Date: July 27, 2022, 12:00 PM EDT  

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Corporate Real Estate Perspective on Employee Experience

Panel discussion moderated by Board member Alex Andel of CBRE featuring Jan Johnson of Allsteel, T. Patrick Donnelly of BHDP, and Bryan Berthold of Cushman & Wakefield.

Date: July 27, 2022, 8:00 PM EDT

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Employee Experience Journeys I

CoreNet Global Director of Learning Operations, Gayle Crew hosts this session consisting of case studies presented by Ylva Sandberg, CBRE, Tracie Kelly and Jeremy Kopstein, Uber, and Kieran Sherry, Nationwide.

Date: August 17, 2022, 12:00 PM EDT

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Employee Experience Journeys II

Global Board Member Jessica Pernicone hosts this session featuring a case study presented by Melissa Damon, IBM, and Bryan Berthold, Cushman & Wakefield.

Date: August 31, 2022, 12:00 PM EDT

Cancellation Policy

Program Speakers

Alex Andel, (He/Him)
Executive Managing Director, CBRE

Jeri Ballard, (She/Her)
Executive Vice President, Real Estate, Business Service Centres and Corp. Travel, Royal Dutch Shell

Bio: Jeri is responsible for leading the global delivery of the non-hydrocarbon physical infrastructure to Shell businesses, projects and ventures in 40+ countries. This includes offices, housing, land assembly, worker accommodations, construction projects, and facilities management for an annual operating expense of $1 billion and capital expense of $300 million. She is a member of the Global Board of Directors for CoreNet Global.

Bryan Berthold, (He/Him), MCR
Global Lead Workplace Experience, Cushman & Wakefield

David Chang, (He/Him), MCR
Global Head of Strategy, Corporate Real Estate, HSBC

Bio: David Chang, MCR, Global Head of Strategy, Corporate Real Estate, HSBCReal estate leader with over 15 years of experience in developing strategic and operational initiatives for large corporate occupiers. Current role as Global Head of Strategy for HSBC, leading real estate portfolio strategy and planning. Recent projects include transformation programs, branch network strategy, and Future of Work initiatives. Returned Peace Corps Volunteer. B.S. in Business Administration from the University of California, Berkeley and MBA from Duke University.

Melissa Damon

Melissa Damon, (She/Her)
Global Workplace Experience & Culture Lead, IBM

Bio: Melissa is the Global Workplace Experience & Culture Lead for IBM's Global Real Estate organization and has been in this role for 6 months. Prior to this role, Melissa was the Head of Real Estate/Site Operations Leader for the lower-NY region of IBM's owned properties for approximately four years. Before joining IBM, Melissa held various operational roles over the course of 14 years at Walt Disney World Parks & Resorts in Orlando, Florida, including hospitality and management.

T. Patrick Donnelly, (He/Him), MCR.h
Principal, BHDP Architecture

Jan Johnson, (She/Her), MCR.w
VP Design and Workplace Resources, Allsteel


Monica Kelly, (She/Her)
VP Employee Experience, Oracle


Tracie Kelly, (She/Her)
Director Workplace & Real Estate - HQ Bay Area, Uber

Bio: Tracie Kelly leads the Bay Area Real Estate portfolio within the Workplace + Real Estate team at Uber, focusing on Operations, Facilities Management, Project Management and Employee Experience. Managing over 1 Million square feet of property and projects, her role at Uber allows her to exercise her passion for providing healthy, sustainable, financially performing environments which allow people to do their best work.

Jeremy Kopstein, (He/Him)
Global Workplace & Real Estate Technology Manager, Uber

Bio: Jeremy joined Uber in May 2017, bringing 15 years of experience within CRE Technology. With these skills and previous experiences, he is working to build a state-of-the-art Workplace & Real Estate Application Platform for Uber. Jeremy is currently responsible for the development and maintenance of Uber's Application Platform for the Workplace & Real Estate Team. In this role, he focuses on the strategy, leadership, and delivery of the tools needed to optimize Uber's real estate portfolio and meet reporting requirements.

David  Kwan, (He/Him)
Sr Director IT Operations, Oracle


Don Levonius, (He/Him), MA, BCCLC
Master Facilitator, Victory Performance Consulting

Bio: Don believes good people can change the world, and he's passionate about helping them do so. He draws on more than 20 years of leadership experience – including 13 years with Disney, where he led training for Disney security, transportation, and resorts. Don has been serving CoreNet Global since 2014, as a consultant, Summit speaker, MCR facilitator, and QPCR virtual presenter.

Michelle Myer, (She/Her), MCR.w, SLCR
VP, Americas Real Estate, Oracle

Bio: Michelle Myer is the Vice President, Americas Real Estate & Facilities, for Oracle, a Fortune 100 company.  Currently, Michelle is responsible for ~400 staff and the Americas portfolio including the company’s Austin headquarters and more than 100 offices in the US, Canada & Latin America. She has been a member of CoreNet Global since 2000 and she is the immediate past Chairwoman of CoreNet Global’s Board of Directors.  Designations:  MCR, MCR.w, SLCR, CFM, RPA.

Jessica Pernicone, (She/Her), MCR
Managing Director, Solutions Development, JLL

Bio: Jessica specializes in innovative experience and technology-enabled solutions for corporate enterprise clients to use, operate and cost-effectively manage their real estate portfolios. Leading teams to create holistic workplace strategies is her focus and passion. She works collaboratively to create solutions that improve employee productivity through healthy experiences, efficient processes, and predictive programs for the future workforce. Jessica believes inclusion and diversity are fundamental to team success. She leads the solutions team for the East region and Canada.

Ylva Sandberg  (She/Her), MCR
Global Alliance Director, CBRE @ Uber

Bio: Ylva is a Global Alliance Director at CBRE and is responsible for the Uber account. She is the single-point of contact for all CBRE services with Uber and runs an integrated team of over 300 professionals across the world that look after Uber’s end-to-end real estate and workplace needs.

Kieran P. Sherry (She/Her)
Senior Vice President, Corporate Real Estate, Nationwide

Bio: As Senior Vice President of Corporate Real Estate, Kieran is responsible for the planning, acquisition, development, management, disposition, and security of all employee occupied and operational real estate for Nationwide. With over 25 years’ experience in Real Estate and Facilities Management in the healthcare and financial services industries, Kieran leads a team of over 300 associates, managing a portfolio of 120 facilities nationally encompassing over 5MM sf.

Villy Savino (She/Her)
VP, Technology Transformation, CoreNet Global