In today's world, the frictionless economy concept is rapidly becoming a reality. Simply, a frictionless economy exists "where buyers and sellers, producers and consumers, are able to do business directly with one another." From Uber to Airbnb to Tesla Motors, new companies are entering existing markets and changing the way business is done. This transformation is already impacting commercial real estate. Many companies now realize CRE is not their core competency; however, its impact on their business is immense. The focus has shifted from just increasing productivity to encompass how CRE can positively improve the employee experience. New, more detailed metrics are driving changes, which means the right technology is essential. These changes in CRE as it relates to the frictionless economy will be discussed along with a look ahead to where the industry is going and what is needed for future success.