CoreNet Global Summit, Madrid 2018
Madrid | 25 - 27 September 2018 | NH Collection Madrid Eurobuilding
The largest gathering of corporate real estate professionals in Europe

Leveraged FM at Heineken: Leading Through Alignment and Influence

27 September 2018 | 10:15 - 11:00

Leveraged FM at Heineken: Leading Through Alignment and Influence

Heineken will present its approach to how it transformed the legacy local approach to FM to a leveraged enterprise FM model, resulting in a scalable and flexible model with a global roll-out. Key to its success was the development of a strategy built upon alignment across multiple stakeholders, including Finance, HR, Supply Chain, Procurement and Local Brewery Managers. This session will highlight key change management challenges in transitioning to a new, enterprise leveraged model that balanced global consistency with local customization. A key highlight of the discussion will be implementation, and how the business case was captured operationally from a local perspective. The overall case study will cover the full life-cycle from building top level alignment, defining a business case, through to implementation and change management. 

Key Takeaways:

  • Understand how to capture the imagination of the C-Suite as it relates to FM, the business case building alignment across a cross-functional group of executives and the situational style of leadership required.
  • Understand how to leverage and continue to maintain alignment and influence on an initiative through implementation at various levels of the organization from the c-suite down to the plant managers.
  • Understand how to develop an innovative supplier partnership model that is scalable globally but balances the need between local control and global consistency. Understand how Heineken developed KPI’s and SLA’s for services that historically were managed tactically.