As organisations grow, they inevitably become more bureaucratic and siloed. Unless you are familiar with the organisation and its culture, it is difficult to know how to get things done. Even in organisations where Customer Service is excellent, the experience for the organisation's own employees can be frustratingly difficult. The Westpac Group faced all the familiar challenges of moving their people from static to new agile work practices and technologies. Working with their partner, Colliers International, they adopted a novel approach to providing a solution “The Corporate Hotel” where employees are offered an outstanding customer experience. Taking the hotel analogy further, Westpac Group embraced a Concierge model to provide a simpler, more professional interface between employees and the range of specialist operational service offerings. Three years ago, the Corporate Hotel was a concept for a pilot floor. Today it is a rapidly growing service offering comprising of some 100 employees across eight corporate locations.