CoreNet Global Summit, Hong Kong 2019
Hong Kong | 12 - 14 March 2019
You can now view sessions from the 2019 Global Summit through Summit Connect in The Knowledge Center (www.CoreNetGlobal.org/SummitConnect). Revisit and share your favorite presentations!

Sessions

Breakout Sessions

March 13, 2019   |  09:00 - 10:30

Opening General Session - Employee Experience is the Future of Work

Companies and executives are paying attention to employee experience as never before. They are taking the time and making the investment to understand the changing needs of their workforce and adopting strategies to improve their experience. Denise Lee Yohn author of FUSION: How Integrating Brand and Culture Powers the World's Greatest Companies will share insights on the future of employee experience, and the intertwined role of brand and culture in the creation of human centered, personalized, compelling, and memorable experiences. Acacia LeRoy is Asia Pacific Trend Strategist for TrendWatching, in charge of trend thinking and content in the region. Her expertise in consumer trends will inform and help ensure that everyone in your team has a comprehensive view of the forces impacting your employees, customers and your business. After all, experience matters, it’s not just business, it’s personal.

March 13, 2019   |  11:00 - 12:00

Art of Branding in Attracting Talents

It seems ‘the easy part’ is gauging whether candidates come with the right technical and culture fit to your organisation. However, what is the image, the brand, the impression you convey when hiring? The right appeal does not just come with tangible job terms and offers. How can you assure that the interview sessions are conducted in an authentic way that matches the core values of the candidate? This session will examine how those involved in hiring should select facts and stories that brand themselves as well as the organisation. In short, how do you attract the right candidate after identifying them to be the right person for you and your organization?

March 13, 2019   |  11:00 - 12:00

Flex, Core and the Cloud: A Blueprint for the Future Asia Pacific Workplace

Migration to the cloud, and emerging productivity solutions and technologies, are breaking down workplace barriers, making it easier for companies to assemble virtual teams and employees to work from any location, bringing with it with major implications for the traditional office/leasing model. This session will touch on major enabling technologies such as productivity and collaborative software, 'hybrid' cloud models, and new, innovative ways of using mobile devices. This interactive fireside chat discussion will focus on what these trends and new working models may mean for regional real estate markets and occupier strategies over the next decade.

March 13, 2019   |  11:00 - 12:00

Designing Connected Experiences: How Brands Think in Space

What if an organisation's bricks and mortar were able to attract and retain talent, foster a collaborative, productive and creative culture, and facilitate experiences that keep employees and customers coming back? This is the opportunity. But it takes a dramatic change in thinking to get there. This session explores how organisations can redefine their workplaces as assets, by taking a close look at the intersection between brand, space and emotional connection to create real competitive advantage.

March 13, 2019   |  11:00 - 12:00

The Guangdong-Hong Kong-Macau Greater Bay Area – The Rise of China’s Pioneering City Cluster into the World’s Largest Bay Area Economy

The Guangdong-Hong Kong-Macau Greater Bay Area (GBA) consists of nine cities in Guangdong province and two Special Administrative Regions (SARs) of Hong Kong and Macau. The GBA represents a rapid developing economic hub and it is expected to bring unlimited opportunities to different sectors. The GBA’s shift towards raising the proportion of tertiary industry is expected to generate strong requirements for offices, while the rise in production and consumption will drive strong demand for logistics distribution and warehouse facilities. Population growth will provide support for retail and residential demand. The CoreNet panel session led by the Hong Kong Chapter will provide an in-depth educational analysis of major policies, sectors and infrastructure in the GBA; explaining how these factors will impact different commercial property sectors; and identify strategies for investors seeking to capitalise on the rise of China's pioneering city cluster into the world's largest bay area economy.

March 13, 2019   |  11:00 - 12:00

How is a MULTI-FACETED WORKFORCE Disrupting the Workplace?

Multi-faceted and multi-generational workforces come with expectations that are disrupting companies traditionally anchored in portfolios that are inflexible, dated, expensive, and unappealing.

March 13, 2019   |  11:00 - 12:00

Designing for Generation NEXT and the Space In Between

What’s driving workplaces for the next generation? Drawing particularly from educational, cultural, and research projects, it’s the art of designing energetic urban experiences and pathways for decentralized communication networks. Principals from the Ennead team, who just opened a major R&D facility in Wuhan will discuss how the knowledge gathered from the firm’s diverse typologies is informing the creation of corporate environments that foster innovation, engagement and knowledge sharing. This includes the challenges of delivering large-scale workplace projects and how what is being learned is also being captured in metrics and data collection.

March 13, 2019   |  13:30 - 14:30

Geopolitics and Trade Tensions: Strategic Real Estate Strategies in a Volatile World

An increasingly unpredictable geopolitical environment, trade tensions, and the threat of new tariffs, demands new agile planning decisions.

March 13, 2019   |  13:30 - 14:30

Technology Enabled Design: Enhancing the Human Experience

Woodside’s new Perth campus is the perfect case study of how intuitive technology can influence employee engagement and wellbeing. With what is being cited as the perfect balance between employee engagement and AI, the Woodside campus experience is considered the ‘workplace of the future’. The Woodside campus design is not only ten years ahead of its time, but it incorporates robotic technology pioneered by NASA's leading scientists. This session will provide an in depth look at the campus experience and inform participants on the power of AI on the workplace.

March 13, 2019   |  13:30 - 14:30

Use Big Data Insights to Customise your Workplace

Technology and big data are sources of insights that are helping to create human-centered workplaces that are responsive to today’s work processes and informed by the needs and experience of people at work today. This workshop will focus on how to use new technologies and tap into big data to inform the design and shape of spaces that are customised to the people in those spaces and their behaviours.

March 13, 2019   |  13:30 - 14:30

The Next Phase of Wellness: Who? What? WELL!

Integrating wellness into the workplace has become a strategic priority for organizations worldwide, aiming to create healthier employees, increase levels of engagement and attract new talent.

March 13, 2019   |  13:30 - 14:30

BLACK MIRROR: Augmented Reality, Augmented Real Estate

Our world is obsessed with the ability of technology to augment how we work, how we think, how we see and experience the world. How will our experience of work in the future be informed by and measured by these emerging technologies? Will we all wear Augmented Reality goggles in the future? What are the limits and uses for facial sensor technology, and what crosses the line? World experts in facial recognition and augmented reality will surprise and challenge you as they explore the concept of augmented real estate, and its ability to impact personal experience in the future.?

March 13, 2019   |  13:30 - 14:30

Organisational Transformation: People, Place and Culture

Organisations, particularly legacy institutions, are often ill-prepared for self-renewal and the capacity to innovate, which affects their bottom line, their ability to attract talent, and their overall business. When AllianceBernstein sought to attract a pool of innovative technology talent to develop their digital arm, they soon realised that while many candidates would come in for their interview, they quickly turned on their heel upon experiencing the office. The company then realised it was time for a change. In their own unique ways, AllianceBernstein, Hyatt and Deloitte have either undergone or implemented radical workplace and cultural transformations within their own spaces as well as those of others. Come learn valuable insights from three large and globally-established organisations that have recently embarked on a journey to address such radical changes.

March 13, 2019   |  15:00 - 16:00

Creating an Ecosystem for Future of Work: A Landlord's Perspective

Realizing the vision of Future of Work (FOW) requires collaboration from many parties. The FOW experience needs to start from the time a worker walks into a building to the time they leave for the day. Discover how a building can create an ecosystem to support FOW during this case study discussion of CapitaLand's new project at 88 Market Street in Singapore. Gain insights into how the workspaces of the future were built upon an experience-centric design, engineering and smart technologies to empower occupants with new levels of flexibility and mobility. The panel will explore the importance of integrating the building and occupier strategies to achieve the FOW vision.

March 13, 2019   |  15:00 - 16:00

Human-Centric Metrics and the True Value of Space

Financial metrics are the key drivers of commercial real estate strategy, but this single focus on budget can impact the quality of project outcomes and the well-being of occupants suffer. While economics matters, it is certainly possible to reconcile economics with interior design that is intelligent, interesting, and human-centered. If we focus on environmental and human-centric metrics--in addition to the financial ones--we can begin to shift the way we think about and value space. By moving away from the simplistic measure of "how much space costs" toward the more complex determination of "how space can support human capital", we can make the reasonable argument that good design falls on the positive side of the balance sheet.

March 13, 2019   |  15:00 - 16:00

Can Flexible Working Improve the Employee Experience?

An increasing number of workplaces are moving to a flexible working structure in the hope of providing employees with an effective workplace.

March 13, 2019   |  15:00 - 16:00

Total Recall - The Inside Out Transformation Journey of Prudential Assurance Company

Changing culture is often the most difficult aspect of an organization to change. When Prudential Assurance Company wanted to transform their team’s effectiveness, they began on a full cultural change journey. Throughout this session you’ll gain practical insights into how they began a series of culture change workshops and redefined their company purpose. You’ll discover how the whole organization became aligned around the new change story, with workshops of mixed groups at all levels, supported by members of the "Culture Club" who were trained as co-facilitators. This journey begins with the individual and translates to the team and then the organisation in leading, creating, shaping, fostering and embracing experiences that enable business success. To date, 1000 employees have gone on this journey and 80% of employees saw a positive shift in culture after just 6 months and 90% in just one year!

March 13, 2019   |  15:00 - 16:00

Identity, Privacy and Virtual Experience in the Workplace of Tomorrow, It’s very Personal!

In the sharing economy assets are used, not owned. Tenants, like consumers, want experiences not possessions. Technology applications are the marketplace to find and exchange experiences. The better we can read someone's mind the closer we can come to achieving convenient and seamless experiences tailored to personal preferences. A personalised experience means something different to everyone. This sounds scary, but already technology such as 'emotional surveillance systems' and 'biometric data scans" are being used to identify and profile employees in the workplace and create tailored experiences for each individual person. Is this going too far? Where is the line between convenience and privacy? How far can we go, in the corporate real estate sector, to enhance personal and individual experiences without risking the loss of our identity and security?

March 13, 2019   |  15:00 - 17:00

Co-Creation Lab: Innovation and Design Thinking

In Corporate Real Estate--and in any business function--it is becoming more and more important that we put the user (or consumer or buyer or business partner) in the centre, not at the edges of what we design, build, and implement. The Co-Creation Lab workshops will focus on "customer centricity" and a methodology and process called design thinking that anyone can employ to be more innovative. During this facilitated, highly interactive workshop you’ll be able to tap into the collective insight of the group and the power of breakthrough thinking to create actionable, result-oriented solutions to the profession’s most pressing challenges.

March 13, 2019   |  16:15 - 16:45

First Impressions: A Leading Service Culture Starts from the Front

Exploring the standards, values and culture of market-leading front line service delivery opens up the service methodology of world-leading organisations. During this session discover how these methodologies have been adopted to create Workplace Concierge and Reception services to enhance the workplace experience for visitors and staff alike.

March 13, 2019   |  16:15 - 17:00

Get the Most from Your Summit Experience

You hear a lot of great information and good ideas at the Summit, but it’s hard to remember it all or even decide which idea to implement first. In this talk, Dr. Josh Packard shares practical advice about how to remember key information and prioritize the most important tasks after the Summit. Josh leverages cutting edge neuroscience to explain how we learn and how we can develop powerful systems to retain new ideas.

March 13, 2019   |  16:15 - 17:00

The Experience Index: Factors that Impact the Human Experience

Experience starts with why. A fundamental element of designing for experience is understanding a person's intention and how it frames their experience. Though there are myriad reasons people do what they do, Steelcase’s research identified five distinct categories, or "modes," of experience: Task, Social, Discovery, Entertainment, and Aspiration. By understanding a person's intentions, expectations, and behaviour in the context of a space, you can begin to define the quality of their experience. The data reveals insights about how experiences are happening today, and how to make them better.

March 13, 2019   |  16:15 - 17:00

Driving Personalised Work-Style Change in Japan

Take an in-depth look at how Itoki Corporation has undergone a work-style transformation and learn how the changes have influenced employee engagement and productivity.

March 13, 2019   |  16:15 - 17:00

Art of Motivation

There is always a reason someone has for acting or behaving in a particular way. When applied to your business, there is a saying that motivation makes a difference in how well an employee is willing to put in their ‘full gear’ towards their work. Your staff’s motivation or demotivation brings a lot more tangible and intangible benefits to your organisation. This includes how positively an employee would portray the organisation in front of friends and partners at work. This session aims at examining both the deployment of creativity in motivating people as well as sharpening sensitivity towards what could demotivate them.

March 14, 2019   |  09:00 - 10:00

The Tangible Metrics of WELL design

Is it possible to live in a world where you leave your workplace healthier than when you came in? The average person can spend up to 90% of their time inside a building. Designing workplaces that prioritise human health and wellness is becoming increasingly important given how much time people spend engaged with the workplace. During this roundtable discussion on WELL workplaces, we will talk about the elements of design, pace of adoption and the emergence of WELL building standards. knowledge-sharing will also include insights from leading industry wellness bodies such as The International WELL Building Institute, Delos and RESET.

March 14, 2019   |  09:00 - 10:00

A New Balancing Act: The Art of Corporate Real Estate in the Next Decade

Corporate real estate has a pivotal role in advancing corporate goals; it underpins competitive advantage and, crucially, is at the heart of enabling productive workforces. The real estate decisions taken by occupiers have never had greater strategic significance than they do today. The location of the workplace; the quantum and physical qualities of the space taken; the terms on which it is occupied; and the party from whom that space is leased are all undergoing significant revision across the world. This panel discussion will explore five future themes that will serve to shape corporate real estate strategy over the next decade. These five trends will determine the future what, where, how and why of the global workplace. They will shape your space.

March 14, 2019   |  09:00 - 10:00

Workspace as a Service

Pioneered by start-ups and entrepreneurs a growing number of companies are exploring how to incorporate the concept of flexible space into CRE strategy. Coworking and flexible space is evolving and becoming a critical component of wider a portfolio strategy, but many questions remain. How far can coworking transform CRE? How are corporates aligning flex space concepts to achieve business goals? How is it fitting into their broader portfolio strategy including talent, innovation, culture and brand? Join this timely session in a debate of current trends and needs of the future workforce. Gain practical insights to successfully integrate flexspace strategy within portfolios of varying sizes, from start up to multinational corporates.

March 14, 2019   |  09:00 - 10:00

Microsoft Headquarters Singapore: Employee Experience through Experience- Led Consultant Selection

Microsoft brings technology and products together in experiences and solutions, and they are rethinking how they can unlock value for employees and customers.

March 14, 2019   |  09:00 - 10:30

Academic Challenge

In the fourth CoreNet Global Academic Challenge, students were invited to play the role of consultants in order to address a real-world issue facing companies around the globe: how to integrate disruptive technologies (e.g., AI, Blockchain, IoT) into their organization’s short and long-term strategies. Come hear from the three teams selected as finalists. You don’t want to miss this opportunity to hear insights and ideas from the leaders of tomorrow.

March 14, 2019   |  09:00 - 11:00

Co-Creation Lab: Innovation and Design Thinking

In Corporate Real Estate--and in any business function--it is becoming more and more important that we put the user (or consumer or buyer or business partner) in the centre, not at the edges of what we design, build, and implement. The Co-Creation Lab workshops will focus on "customer centricity" and a methodology and process called design thinking that anyone can employ to be more innovative. During this facilitated, highly interactive workshop you’ll be able to tap into the collective insight of the group and the power of breakthrough thinking to create actionable, result-oriented solutions to the profession’s most pressing challenges.

March 14, 2019   |  10:30 - 11:15

Balancing People & Technology in an Emotionally Intelligent Workplace

Organisations seem to be in perpetual motion, influenced by global shifts in technology, the rise of automation, changing expectations of the role and purpose of business, and evolving lifestyle aspirations

March 14, 2019   |  10:30 - 11:15

AI-Driven Portfolio Planning and Lease Administration

AI and other technologies are disrupting corporate real estate and the occupancy costs are among the top expense for organisations with multiple locations. Organisations are at risk of wasting millions of dollars on portfolios that are not being analysed effectively, not the mention the waste in human capital engaged in implementing and managing technologies. Learn about new methods and tools for more effective metrics and measurement. Examine how to get to actionable insights that will impact the bottom line.

March 14, 2019   |  10:30 - 11:15

Creating the Elemental Workplace: A Simple, Attainable and Universal Approach

The Elemental Workplace focuses on how to create a fantastic workplace by following a simple, accessible and jargon-free framework wherever you are based, whichever sector you are in, whatever your intended workstyle or budget. It looks at WHY we need a fantastic workplace, providing a model for making the case; HOW we create it, using a radical and proven approach to workplace change; and WHAT this comprises, in the form of the twelve elements. The approach is based on over 25 years' experience in creating leading-edge workplace environments around the world.

March 14, 2019   |  10:30 - 11:15

Prepped Cities: We Cannot Predict But We Can Prepare

Disaster doesn't wait. How prepared are you? In today's world staying safe is becoming increasingly complex. Creating safe environments can be a real differentiator for those looking to invest in or attract talent to cities, certain neighbourhoods and companies. Whether chaos is caused by mother earth or is man-made, preparedness is key. What are the things you should do to be as disaster proof as possible? The Prepped Cities Index will help you understand how prepared and safe we are at the city, building and operational level in some of the most popular business locations across Asia Pacific. This is an opportunity to engage in a thought-provoking discussion of what must happen to ensure the necessary processes/backups are in place if an event occurs.

March 14, 2019   |  11:30 - 12:15

The Future of High Performance Work Space

A world first research study on high-performance workspaces was conducted using wearable technology and novel analytical software. The software, developed by Southern Cross University and the University of Sydney, was designed to capture and analyze the cognitive responses of workers in a variety of workspaces. Discover how these findings impact the future design of workspaces, the importance of collective creativity, and to support these types of technologies. Learn about the key skill sets for leadership that will support the creation of the right culture for Gen Z, while also aligning with the shared vision for business.

March 14, 2019   |  11:30 - 12:15

An Automated Experience: Reinventing the Workplace

Many employees and organisations are fearful of automation, as more companies begin to adopt Big Data, AI or IoT and become more efficient. As leaders we should focus on training the existing workforce with an eye towards the future, rather than cutting headcounts in favour of automation. By using design thinking, you can identify opportunities to improve how the workplace functions. During this round table discussion, you will explore emerging trends are surrounding automation and workplace experience. You will have the opportunity to learn more about the tools and key principles behind design thinking and apply them to your organisation.

March 14, 2019   |  11:30 - 12:15

Circle Up! Continue the Conversation

Circles have no beginning and no end, allowing us to reflect on where we have been and, at the same time, where we are headed. When we circle up, everyone can see and hear everyone else. During this session of roundtable discussions, you’ll have the opportunity to dig deeper into the ideas presented during the Summit. Each table will be facilitated by a Summit speaker who will spark conversation and provide an opportunity for deeper dialogue. Join the conversation, reflect, deepen your professional practice, and strengthen your network of peers!

March 14, 2019   |  11:30 - 12:15

Strategy Meets Tech: Keys to a Successful Activity-Based Workplace

Organisations around the world are embracing flexible work designs, with 78% of corporate real estate executives in APAC reporting that they are implementing or plan to implement Activity Based Working in the next two years. If you are introducing (or considering) a flexible workplace approach in your office, bring your questions and experiences to this interactive panel discussion.

March 14, 2019   |  11:30 - 12:15

Influencing Styles

Discover the range of influencing styles available to you when engaging and persuading others. This session defines the different categories of influencing - ‘tell’, ‘ask’ and ‘inspire’ - styles that you can use with your stakeholders. A brief definition of each style, within these categories, is provided as well as ‘best practice’ guidelines (including ‘watch-outs’) to be considered when using the style. This is then followed by an interactive exercise where, along with others, you are invited to explore your most preferred and least preferred styles. The result is that you will understand how you might leverage the former and how you might develop the latter more to positively increase your impact on others.

March 14, 2019   |  11:30 - 12:15

Does a Smart Building Guarantee a Smart Experience?

Smart buildings using IoT sensors, network connected Building Management Systems and security solutions are becoming widespread and an industry norm. But what benefits do these systems bring to an employee or customer experience of the building? Are they even noticed, should we focus investment elsewhere? During this session you will examine how to think about smart buildings differently. Discover how to use systems in different ways to create not only a smart building but a smart experience for the people who come to the building.

March 14, 2019   |  14:00 - 15:00

Intelligent Risk-Taking

If there is one constant in business, it’s change. But knowing the change isn’t the hard part—taking the right measured, intelligent risks to achieve the change often is. In this interactive session, you will learn how to identify barriers to change as well as how to employ sensible risk-taking strategies to overcome these barriers. Both personal and organizational change models will be discussed as well several tactics that leaders and teams can use to make meaningful movement forward with significant change challenges.

March 14, 2019   |  14:00 - 15:00

Digital Analytics - A Tool for Real Estate Workplace and Procurement

The use of digital analytics now makes it possible to align organisational data with vendor framework data and even measure individual employee data. By aligning these key data sets, and establishing opportunities for efficiency, the process of procurement can be dramatically influenced to produce optimum efficiency and outcomes. Learn how utilising predictive analytics can optimize your organisation’s indirect costs.

March 14, 2019   |  14:00 - 15:00

Your Leadership Brand

Defining ones leadership brand is an essential dimension of developing resilience, managing ones career and effectively engaging and leading others. This session provides a framework for you to build a robust leadership brand by outlining 4 key dimensions of a leader’s brand. Competence: ‘What’ are your technical skills and your aptitudes. Character: ‘How’ you are: your personality and psychological traits. Purpose: ‘Why’ i.e. your unique reason for choosing to apply yourself in the world (and to be a leader). Identity: ‘Who’ you are i.e. your history, your passions, your formative life experiences and your cultural experiences. In inviting you to reflect on and briefly explore some of these dimensions, the session enables you to take the first step in fully defining your leadership brand and understanding where you might further build your stakeholder reputation more effectively.

March 14, 2019   |  14:00 - 15:00

Re-Engineering with IoT

Today’s smart buildings are gaining more prominence because they are cost effective and address the needs of all stakeholders. In this case study Mercedes-Benz Research & Development India and Vestian created a business case for operational and energy optimization using IoT devices. A compelling ROI, effective space utilization and employee productivity scenarios, paved way for implementation of IoT in their new campus. An integrated work environment connected to all aspects of the building using IoT sensors, controllers and cloud connectivity for BMS automation was implemented. In addition to providing enhanced comfort, energy savings and automation, the system provides a unified interface for the Facilities Team to monitor and track operational efficiency.

March 14, 2019   |  14:00 - 15:00

Demystifying Millennials – The Future is Now

Discussions relating to ‘the needs of millennials’ are often conducted by older white men! This panel conversation reverses that by hearing directly from a group of future and current business leaders within this generation, instead of making assumptions. They’ll be talking about their aspirations and expectations prior to joining the workforce and what was the reality when they actually started working. This will include their growth in experience and rising responsibilities within the real estate industry.

March 14, 2019   |  14:00 - 15:00

Mindfulness in the Modern Workplace - Working Well: Being Well

The sustainability movement led to a new awareness of how to design buildings to be more sustainable. But what are we doing for the occupant? How is their wellbeing? We live in a world where we are constantly connected, and the in-flow of information seems never-ending. The inability to disconnect is causing a dramatic increase in stress levels amongst workers today. The World Health Organization projects that 'techno-stress', the stress of constantly being on and overwhelmed by technology, will be one of the biggest health issues in the coming decade. To help people function at higher levels and feel refreshed we must design intentionally to achieve mindfulness in the workplace.

March 14, 2019   |  15:15 - 16:30

Closing General Session - The Art of Living Well

A positive attitude towards the simple things in life can bring about meaningful success. Our two closing session speakers are living examples of how one can use creativity to re-invent everyday experiences. Purpose-driven entrepreneur Jack Sim finds innovative solutions for tough challenges. Jack is an advocate for the billions living without access to clean water and sanitation. Jack’s journey includes re-inventing consumer objects as humble as a latrine to address the global sanitation crisis. Humorous yet serious, Jack’s efforts in breaking the toilet taboo and his commitment to create a vibrant global marketplace for more than 4 billion customers at the base of the pyramid will inspire you. Highly sought-out for his transformative lessons on leadership, stress-management, and productivity Guar Gopal Das will speak on Conscious Leadership, the significance of cultivating self-awareness and compassion to lead a more intentional and productive personal and professional life. His insights, wit, and understanding of human behaviour will motivate and encourage you to be your best.