CoreNet Global Summit, Hong Kong 2019
Hong Kong | 12 - 14 March 2019
You can now view sessions from the 2019 Global Summit through Summit Connect in The Knowledge Center (www.CoreNetGlobal.org/SummitConnect). Revisit and share your favorite presentations!

First Impressions: A Leading Service Culture Starts from the Front

March 13, 2019 | 16:15 - 16:45

First Impressions: A Leading Service Culture Starts from the Front

Exploring the standards, values and culture of market-leading front line service delivery opens up the service methodology of world-leading organisations.  During this session discover how these methodologies have been adopted to create Workplace Concierge and Reception services to enhance the workplace experience for visitors and staff alike.

Key Takeaways:

  • Understand the importance of culture in delivering market-leading customer experience. Customer experience must be prioritised and embraced across the entire organisation from the top-down.
  • Discuss the importance of non-negotiable standards that are tangible, measurable and 100% deliverable to enable consistency.


Speakers: