CoreNet Global Summit, Hong Kong 2019
Hong Kong | 12 - 14 March 2019
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The Experience Index: Factors that Impact the Human Experience

March 13, 2019 | 16:15 - 17:00

The Experience Index: Factors that Impact the Human Experience

Experience starts with why. A fundamental element of designing for experience is understanding a person's intention and how it frames their experience. Though there are myriad reasons people do what they do, Steelcase’s research identified five distinct categories, or "modes," of experience: Task, Social, Discovery, Entertainment, and Aspiration. By understanding a person's intentions, expectations, and behaviour in the context of a space, you can begin to define the quality of their experience. The data reveals insights about how experiences are happening today, and how to make them better. 

Key Takeaways:

  • Gain a deeper understanding of why people go where they do, how design impacts their behaviour, and how to design spaces to deliver great experiences. 
  • Gain insights about the direct connection between design and experience through human feelings and emotions. 
  • Examine a framework to explore intentionally as a new way to target and segment a user base.