Amsterdam | 10 - 12 September 2019
Internet of Things (IoT) is technology that is often seen as a method to enhance the building performance, but it can also enhance the performance of the users. Real estate management professionals are responsible for understanding the value of IoT for users and delivering that value together with other service providers. What is the state of IoT value delivery in the market? A market review conducted by Granlund Consulting, Delft University of Technology and Aalto University shows that 90 % of the IoT solutions in the built environment primarily focus on delivering a single service. More holistic value delivery requires development of ecosystems and disruption in the existing structures in order to deliver higher value and to create new businesses. For real estate management, this means a shift from service delivery to an area of user experiences.