CoreNet Global Summit, Amsterdam 2019
Amsterdam | 10 - 12 September 2019

User-centric Workplace Experience: Measured Results on People and Performance

12 September 2019 | 11:30 - 12:15

User-centric Workplace Experience: Measured Results on People and Performance

How do we ensure our transformed workspace experience is both user-centric and has a positive effect on our people, their performance and subsequently the businesses return on investment (ROI)? This detailed case study of AECOM will cover a cultural and spatial campus transformation across 4 locations in and around London, shifting from an FM to a hospitality-led approach. To measure the success of this transformation, AECOM went beyond testing spatial metrics and people's perceptions. They partnered with AON to create a bespoke method of assessing performance, pre-/post-occupancy, building on world-leading psychometric tests, personality trait assessment and wellbeing surveys. The measures and results of AECOMs Post Occupancy will be shared.  Gain practical insights from this discussion about obstacles faced when doing post occupancy evaluations. 

Key Takeaways:

  • Understand an approach to creating user-centric workspace experiences and user experience measures. 
  • Deepen your understanding of successful workplace performance measures which demonstrate bottom-line benefit to help build the business case.
  • Gain insights into lessons learned for future transformation projects in terms of how to run them and how to ensure great post-occupancy measurement.