CoreNet Global Summit, Amsterdam 2019
Amsterdam | 10 - 12 September 2019

Testing our Assumptions: A Customer-Centric Approach

11 September 2019 | 16:15 - 17:00

Testing our Assumptions: A Customer-Centric Approach

A Fortune 500 company is transforming their entire way of working to develop their customer journey for the future. They are piloting this transformation at a new leading-edge campus in Switzerland. It's not just space, but organisation and service design too. The new human-centric environment will unleash the potential of employees through unlocking space and transforming the way they work. Based on a start-up methodology, assumptions were tested through real data to improve user experience. Within this interactive session, the audience will engage on ‘assumptions’ and reveal how to test them.


Speakers: