Amsterdam | 10 - 12 September 2019
Experience is today’s business benchmark. Organisations serve a number of important stakeholders. Each of these stakeholders has different and competing needs and expects an experience that is targeted and personalised to his or her demands. Organisations, and individuals within organisations, face decisions daily which affect these competing interests and potentially favour one stakeholder group over another. Unfortunately, rather than being carefully considered, these decisions are often unconscious or based on ‘the way we have always operated’ rather than harnessing experience for innovation and creativity. Join us as Fons Trompenaars, who was inducted in the Thinkers50 Hall of Fame in 2017, showcases real approaches to strategic challenges that impact leadership and focuses on diversity in experience as a clear path to creative solutions!