Generations of Outsourcing: Are They Still Relevant? Wednesday, 2 November 2022 from 11:00 AM – 12:00 PM

W-178 (Level 1)
Session Type
Learning Experience

As corporate real estate and facilities (CREF) organizations realign and reset their workplaces, and portfolios they require a dynamic and agile operating model with the flexibility to address the needs of the business and its constituents. The old trope of progressing from generations 1 through 4 of outsourcing over many years in order to achieve a desired state no longer solves the issues of the business or meets the time expectations of CREF, the business or its employees. This discussion focuses on how operating models are being reimagined, redesigned, integrated and implemented. The most significant change is that CREF, once seen as overhead, has become a strategic advantage for an organization. Working closely with HR, IT, ESG and Finance can drive the transformation needed to meet the workplace realignment the pandemic has forced companies to adopt.

Key Takeaways:

  • Understanding how operating models are changing through the illustration of new emerging models enables the participant to design a new target operating model that includes within its structure the discipline to deliver on ESG and DEI and work efficiency and cost-effectiveness.

  • Describe and discuss the new trends in structuring an operating model and the types of contracts and the new technologies that are enabling them.

  • Assess an operating model, innovate new approaches to design a model which offers greater control of and transparency into cost and outcomes, and improve alignment with their service providers.


Portrait photo of Maureen Ehrenberg Maureen Ehrenberg
CEO, Blue Skyre IBE
Portrait photo of Brid Morton Brid Morton
Senior Director of Facilities, Google
Portrait photo of Doug Sharp Doug Sharp
CRE Advisor, Investor & Entrepreneur, Sharp Advisors LLC


Business Models, Enterprise/Organization Alignment, Facilities Management, Outsourcing

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