Infusing Hospitality into the Workplace Thursday, 3 November 2022 from 9:00 AM – 9:40 AM

W-184 B (Level 1)
Session Type
Learning Experience

Flexibility has become a key component in attracting and retaining workers and overall employee productivity. In a post-COVID era, with remote work still the norm, old spaces will not entice workers to come back. Workplaces need to feel like a destination and, more importantly, offer conveniences employees can't find at home. The hospitality sector has a lot to teach us about creating spaces where people want to spend time. The panel will discuss how the post-pandemic office can find inspiration in hospitality design to become a destination with intention that not only draws workers back, but also encourages them to stay.

Key Takeaways:

  • Articulate the benefits of hospitality offerings in the workplace and the impact on customer experience.

  • Understand what trends are ‘hot topics’ in in the hospitality-influenced workplace.

  • Take away key initiatives and best practices examples to apply in their own settings.


Portrait photo of Whitney Burns Whitney Burns
Vice President, Global Client Strategy, Hines
Portrait photo of Jennifer Lodge Jennifer Lodge
Senior Vice President of Partner Services, Forbes Travel Guide
Portrait photo of Laura Schofield Laura Schofield
General Manager Conrad Washington DC, Conrad Hotels


Design Thinking, Service Delivery, Workplace

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