Opening General Session - Leverage Diversity in Experience for Greater Innovation Wednesday, 11 September 2019 from 9:00 AM – 10:30 AM

Grand Ballroom
Session Type
General Session

Experience is today’s business benchmark. Organisations serve a number of important stakeholders. Each of these stakeholders has different and competing needs and expects an experience that is targeted and personalised to his or her demands. Organisations, and individuals within organisations, face decisions daily which affect these competing interests and potentially favour one stakeholder group over another. Unfortunately, rather than being carefully considered, these decisions are often unconscious or based on ‘the way we have always operated’ rather than harnessing experience for innovation and creativity. Join us as Dr. Fons Trompenaars, who was inducted in the Thinkers50 Hall of Fame in 2017, showcases real approaches to strategic challenges that impact leadership and focuses on diversity in experience as a clear path to creative solutions!


Portrait photo of Annemarie Steen Annemarie Steen
Owner, Steentrain
Portrait photo of Fons Trompenaars, PhD Fons Trompenaars, PhD
Author and Consultant, Trompenaars Hampden-Turner Consulting



Diversity & Inclusion, Employee Engagement, Workplace Culture

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