User-Centric Workplace Experience: Measured Results on People and Performance

User-Centric Workplace Experience: Measured Results on People and Performance


October 2019

Nicola Gillen recaps her presentation at our 2019 global summit in Amsterdam regarding a detailed case study of AECOM that covered a cultural and spatial campus transformation across 4 locations in and around London, shifting from an FM to a hospitality-led approach. To measure the success of this transformation, AECOM went beyond testing spatial metrics and people's perceptions. They partnered with AON to create a bespoke method of assessing performance, pre-/post-occupancy, building on world-leading psychometric tests, personality trait assessment and well-being surveys.

Keywords: workplae, user-centric, nicola gillen, Amsterdam2019


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