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How do we ensure our transformed workspace experience is both user-centric and has a positive effect on our people, their performance and subsequently the businesses return on investment (ROI)? This detailed case study of AECOM will cover a cultural and spatial campus transformation across 4 locations in and around London, shifting from an FM to a hospitality-led approach. To measure the success of this transformation, AECOM went beyond testing spatial metrics and people's perceptions. They partnered with AON to create a bespoke method of assessing performance, pre-/post-occupancy, building on world-leading psychometric tests, personality trait assessment and wellbeing surveys. The measures and results of AECOMs Post Occupancy will be shared. Gain practical insights from this discussion about obstacles faced when doing post occupancy evaluations.
Keywords: Change Management; Performance Management; Workplace; Amsterdam2019
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