Testing our Assumptions: A Customer Centric Approach

Testing our Assumptions: A Customer Centric Approach

September 2019

A Fortune 500 company is transforming their entire way of working to develop their customer journey for the future. They are piloting this transformation at a new leading-edge campus in Switzerland. It's not just space, but organisation and service design too. The new human-centric environment will unleash the potential of employees through unlocking space and transforming the way they work. Based on a start-up methodology, assumptions were tested through real data to improve user experience. Within this interactive session, the audience will engage on 'assumptions' and reveal how to test them.

Keywords: Workplace; Organizational Composition; Employee Engagement; Amsterdam2019

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