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In part one of our series, we discussed what robotic process automation (RPA) is, what RPA does well, and where corporate real estate and facilities management (CRE&FM) organizations can leverage RPA.
As a reminder, RPA is the deployment of software robots called “bots,” which can lower the cost and increasethe effectiveness of routine clerical processes. Bots are most effective performing tasks that are highly transactional, time consuming, scalable, and low in complexity. In addition to generating efficiency gains, bots can become the foundation for more sophisticated applications such as cognitive automation and machine learning.
In this second article, we describe how RPA creates value using examples from successful implementations and whayt the elements of a realistic RPA adoption roadmap are.
Keywords: FM, Facilites Management, Robotics, Automation, Deloitte