Herman Miller - People Focused Contact Centers

Herman Miller - People Focused Contact Centers

May 2018

Today’s organizations must support the many ways customers now expect to interact with them—email, web chat, social media, self-service channels, and video chat—in addition to telephone communication. The traditional business model is quickly changing, evolving from “call” centers to “contact” centers. Business leaders are investing in new technologies and in hiring and supporting high-quality talent to handle increasingly complex interactions.

Keywords: Herman Miller, People focused contact centers

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