Workplace Learning Theater - Improving the Employee Experience: Microsoft’s Commute Program

November 2017

As one of the fastest growing cities in America, transportation is quickly becoming a major initiative for Seattle companies in the battle to recruit and retain talent. At Microsoft’s corporate headquarters in suburban Redmond, the company has proactively sought ways to mitigate traffic congestion and support both the mobility (and sanity) of its employees. Managed by the Real Estate and Facilities team, the company’s Commute program spent the last decade crafting out of-the-box commuter solutions for its employees in an area where public transportation doesn’t always serve all locations optimally. Each day, more than 44,400 full-time Microsoft employees and contingent staff commute to the 500-acre campus from dozens of surrounding cities. Now that the initial goal of reducing the Single Occupancy Vehicle (“SOV”) rate to 60% has been exceeded, the team is delivering innovative ways to drive down the SOV rate even further. They are deploying the latest technologies to provide detailed analytics and bringing concepts such as incentivisation and gamification into the program...

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Keywords: Seattle 2017, 2017 Seattle Summit

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