Workplace Literacy: Closing the Skills Gap

Workplace Literacy: Closing the Skills Gap


October 2016

Workplace literacy (WL) comprises the basic competencies necessary for productive engagement in the modern workforce. From a slightly different perspective, WL may be described as being what is needed by the employee to be equipped for a positive workplace experience. The employee experience, linked directly with employee engagement, describes a growing list of key performance indicators (KPIs): productivity, profitability, retention, and satisfaction among others. Increasingly Chief Experience Officer (CXO) positions are appearing in organizations. The CXO is the ultimate champion of the employee experience.

Keywords: CoreNet Global, Summit, North America, Philly2016 , KPIs, CXO, employee experience, workplace experience

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