Digital Physical Customer: Innovation at the Intersection

Digital Physical Customer: Innovation at the Intersection


October 2016

After decades of focus on knowledge work and its associated administrative outputs, for many organizations, ‘work’ is shifting to include a more tactile component as part of a growing maker movement. The resulting union of the physical and digital increases the speed and iteration of ideation, and from the perspective of customer experience is revolutionizing how innovation happens. TAMI and TIM industries are leading a repurposing of entire districts that cater to this new type of organization – the rise of the maker economy. Discover how Thinkers’ and ‘Makers’ are combining forces to drive innovation in user experience.

Keywords: CoreNet Global, Summit, North America, Philly2016, TAMI, TIM, Woods Bagot, Viacom, National League of Cities

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