From Good to Great Relationships

From Good to Great Relationships

October 2015

Business success depends on building productive and enjoyable relationships. Too often we’ve applied psychological ideas about personal relationships to improve interactions at work - that’s been useful but insufficient. We need a practical business model based on the rewards and costs at the heart of all relationships. The exchange model is a realistic new approach that will guide you in solving management challenges such as: motivating employees; building teamwork, promoting innovation and customer loyalty, as well as minimizing conflict and managing up. The exchange model makes practical sense and will give you greater control in managing any relationship.

Keywords: Los Angeles Summit 2015, Relationships, Equity Analysis, Bonding

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