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Operational excellence is the level of performance to which most facility management organizations aspire yet is one whose meaning has been diluted through subjective application. The CBRE research team has been involved in a project examining several facility management organizations and their respective corporate real estate organizations in an effort to more concretely define what operational excellence means to these organizations and what steps might be taken to attain it.
Keywords: Survey, Metrics, Occupant, Client, Cost, Experience, Performance
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