A “Commoditized” Workplace? Create Differentiated Value through Designed Service Experiences

A “Commoditized” Workplace? Create Differentiated Value through Designed Service Experiences


November 2014

67% of CRE/FM professionals say they understand what it means to create great experiences, yet the industry continues to remain in an era of commoditization. With employees becoming the new benefactors in today's experience economy, CRE and FM teams are quickly seeing a need to shift the way service design and delivery is approached in order to drive for "differentiated" customer experiences and greater enterprise value. Speakers: Lisa Larsen Hill; Jim Young

Keywords: Washington D.C. Summit 2014, Space, Design, Building, People, Agile, Engagement

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