Facility Management Operational Excellence

Facility Management Operational Excellence


November 2014

The purpose of this report is to assist Corporate Real Estate executives with elevating the performance of Facility Management (FM) operations. Based on recent research conducted by CBRE Global Corporate Services, this study investigates leading FM best practices in Corporate Real Estate (CRE) organizations that benefit from high levels of FM process maturity, occupant satisfaction and service provider alignment. This paper is the result of significant cooperation of CRE executives at major corporations including Sprint, Royal Bank of Canada, Travelers, Regions Financial, ADP, Fidelity Investments, and Motorola Solutions, in addition to a partnership with CoreNet Global on an opinion survey conducted in August 2014.

Keywords: Survey, Cost, Value, Client, Infrastructure, Occupant, Property, Metrics

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