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In 2008, Cisco launched an ambitious plan to restructure its CRE function. The company's goal: to transition its global portfolio and align services and behavior to a new relationship model. If the strategy worked, the result would be globally defined and streamlined processes and decision making, outsourced delivery to worldwide partners and unified, coherent service to its customers. It did work, and in this session, the challenges and lessons learned in undertaking this massive project will be shared. Key Takeaways: Understand how to link CRE?s influence on the core business strategy and prove the function?s value in the boardroom, through global metrics, KPIs and customer satisfaction. Learn how to build and articulate a solid business case for CRE?s influence on the core business strategy Explore the case study from a ?supplier-partner? perspective, on how to achieve seamless transition, inter-supplier transparency and global consistency. Speakers: Julie Cooke Tony Wong, MCR
Keywords: Singapore Summit 2014, Global, Delivery, Model, Change, Partnership, Direction
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