CRE & FM Futures Forum Final Report

CRE & FM Futures Forum Final Report

June 2012

Edited by Dr. Barry Varcoe Written by Dr. John Hinks, Dr. Barry Varcoe and the Zurich CRE&FM team Following a one-week online forum of the global Corporate Real Estate and Facilities Management (CRE&FM) industry in July 2012, this CRE&FM Futures Forum Report summarizes and analyzes the industry representatives' debates on sixteen key topics: Business relevance The nature of work and the workplace of the future Customer service Sustainability Integrated solutions Partnerships Sourcing process Value-based pricing Knowledge management Market differentiation Service quality Intelligent client Innovation Attracting talent Risk Globalisation

Keywords: Productivity, Workplace, Organizational Design, Business Intelligence, Sustainability, Partnering, Sourcing, Pricing, Knowledge Management, Innovation, Talent, Risk, Globalization

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