CoreNet Global Summits offer opportunities for members to network, learn and be recognized for professional achievements. CoreNet Global Summits bring corporate real estate (CRE) professionals together from across and from all aspects of the profession.
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CRE is all about people. Engaging staff in their physical environment can drive measurable improvements in employee satisfaction and business productivity while reflecting your brand and values to customers. In this session, Google and P&G share their journeys creating 'wow' experiences; from strategy to implementation. Learn how to align initiatives with business value creation and draw from customer service disciplines to increase employee engagement, customer interactions and competitive advantage. Key Takeaways: Drive conversations with internal stakeholders to define what a successful experience should look like. Develop new ideas for how to create 'wow' experiences for staff, drawing on expertise from customer service disciplines such as hospitality. Understand how to baseline and measure the impact of positive experiences for employees and customers. Speakers: Rudy Dimayacyac Peter Merrett Hayden Perkin
Keywords: Singapore Summit 2014, Culture, Impression, Understand, Different, Unexpected
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