Business Transformation at NZ Post

Business Transformation at NZ Post


September 2013

Hamish Plimmer discussed how NZ Post Properties is transforming its business model in an effort to deliver an industry leading customer experience, a reduction in the overall cost of the retail network, an improved experience for its people and a platform for growth for Kiwibank. He explained the primary challenge: an outdated retail network. It?s expensive to run and doesn?t fit modern customer needs for both postal services and for Kiwibank.

Keywords: Discovery, Mail, Change, Retail, Network, Plan, Property, Transformation

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