Experience can be defined as "an impression created by an event or an occurrence to create value for someone or a group of individuals." It sounds straightforward yet it is a significantly misunderstood topic. How do you create an outstanding human experience at work, while successfully deploying strategy, measuring value and calculating returns on investment? What does an experience entail and demand? Could you influence and control it? Could you provoke memorable moments? Where do you start?
During this session you will go on a journey around Human Experience at work, decoding the term 'experience' in the eyes of more than 7000 survey respondents from around the world, of which about 30% were based in the APAC region, decoding the Human Experience Model, and learning from case studies where an experience was successfully delivered. Discover how the Human Experience can be applied to successful workplace transformation strategies, and how the model is relevant in the APAC region as well as around the world.