Shell successfully delivered a strategy of consolidating business operations into selected cost-advantaged locations alongside a rigorous program of simplification, standardisation and automation. They currently have 7 Business Operations centres globally spread across several business partners including Finance, HR, IT, Procurement and Downstream. One of the main centres of Shell Business Operations (SBO) is in Krakow, Poland and is the focus of this case study presentation. Discover how Shell’s CRE team acted as strategic service provider and partner. Shell’s Real Estate team managed the project, from site selection and lease negotiations to fit out and move. Lessons learned will be shared including: delivering a workplace for Generation Y, brand awareness, wellbeing, sustainability, connectivity, amenities and creating Shell’s culture for a vibrant community of service minded staff.