Workplace Learning Theater - Transforming into the Branch of the Future

Workplace Learning Theater - Transforming into the Branch of the Future


November 2017

For many financial institutions, retail banking changed dramatically over the last 10 years. At Citizens Bank, time and innovation stood still. Being wholly owned by the Royal Bank of Scotland, there was little focus on nearly 1,200 branches. Following an IPO, they became independent and changed 180 degrees! Discover how CRE is collaborating with retail banking to change the way their customers’ bank and how colleagues interact with them!

Hear the podcast recording.

Keywords: Seattle 2017, 2017 Seattle Summit

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