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Retail 2020 proved to be a landmark programme that captured and analysed the key trends in global retail. But in the retail and banking world nothing is static. To keep pace with the rapid rate of change in the banking sector Jones Lang LaSalle has taken a 360 degrees look at the industry. Covered in this report the key drivers of change impacting the retail banking market; namely the increasingly savvy and mobile customer, the game changer that is technology and the need for re-invention in order to regain lost trust.
Keywords: retail, banking, technology
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