Understanding Key Performance Indicators – A Look at the Literature (Strategy & Portfolio Planning Knowledge Community)

Understanding Key Performance Indicators – A Look at the Literature (Strategy & Portfolio Planning Knowledge Community)


April 2015

An initial step to understand KPIs and other performance metrics is to investigate what has been reported and researched by both academics and industry professionals. As part of this exercise, a broad search for articles and reports dealing with either key performance indicators and/or performance metrics was conducted. It should be noted that although CoreNet Global and the SPP Community clearly has a focus on matters relating to corporate real estate, the search for articles and reports focused on overall business management, not specifically real estate. The concept of establishing benchmarks and comparing these benchmarks over time is not new; however, so-called key performance metrics are relatively new.

Keywords: Knowledge Community, Performance, Cost, Productivity, Metrics

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