Customer Relationship Management (CRM)- Florida (Orlando) Summit Special End User Session

Customer Relationship Management (CRM)- Florida (Orlando) Summit Special End User Session


November 2006

Florida (Orlando) Summit Special End User Session. Facilitator: Vickie Berry, AT&T, Inc. Team Members: Edwin Buckley, SLCR, Capital One Pierce DeGross, MCR, Booz Allen Hamilton, Inc. Ginnie Lutze, MCR, Fidelity Real Estate Company Jeff Pitts, Wachovia Corporation Carl Nedderman, Whirlpool Corporation Luigi Sciabarrasi, Symantec Stein Jong-Sik Woo, Asia Venture Partners, Inc. Key Findings from the table discussion on Customer Relationship Management.

Keywords: CRM, client relationship management, key goals, objectives, skills, competencies

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