Johnson Controls: Board Game Uncovers Needs and Priorities for Customers

Johnson Controls: Board Game Uncovers Needs and Priorities for Customers


January 2005

Category: Innovations by Service Providers Johnson Controls "Solutions Navigator" assessment tool The Solutions Navigator is a tool used to assess customer needs and opportunities for improvement. It evaluates how facilities and infrastructure can better support an organization and stakeholders, now and long-term. Based on Six-Sigma, the primary client benefit is rapid, cross-functional prioritization of facility needs and improvement practices, using a structured, interactive process. It develops strategic plans, balanced scorecards, energy management plans, security and safety plans, and more.

Keywords: assessment tool, six sigma, strategic planning, performance

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