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Moderator: Ronald Zappile Sr., MBA, Principal, The Zappile Group, LLC. Speakers: Mike Webber, Sr. Director, Microsoft Mark Gibson, Real Estate Advisory Services, Ernst & Young Rakesh Kishan, President, UMS Advisory, Inc. Christelle Bron, MRICS, MBA, Managing Director, Studley, Inc. Ken Loeber, Global Chief Sales Officer, CB Richard Ellis Despite the increasing maturity of the service provider marketplace, no single firm is best at delivering all services in all global regions. Due to this reality, companies have traditionally been forced to choose between consistency (small number of service providers) and the best local service delivery. The integrator model has recently emerged as a potential solution to this trade-off. The panel comprised of Studley, Ernst & Young, Merck and UMS Advisory Inc. seek to educate on an innovative service delivery model/sourcing strategy that has been widely considered in recent years. The integrator model is designed to address a fundamental challenge in the industry today: how can my firm achieve consistency across the portfolio without sacrificing the quality of service delivery. Key Takeaways Could the integrator model be right for my company? What benefits will it provide? How can the challenges of this model be successfully overcome and is the service provider community ready to adopt I accept this model?
Keywords: Atlanta Summit 2011, Outsource, Service, Integrator, Sourcing, Construction Management, RFP, Bundle, Microsoft, Case Study
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