The Changing Nature of Work and the Workplace: The General Services Administration WorkPlace 20-20 Project

The Changing Nature of Work and the Workplace: The General Services Administration WorkPlace 20-20 Project


September 2004

The General Services Administration (GSA) "WorkPlace 20?20®" project is a comprehensive research and development program that focuses on the re-design of the 'central office place' to enhance business performance. Their research examined ways to effectively link human resources, information technology, and real estate.

Keywords: workplace, remote work, outsourcing, balanced scorecard, collaboration, call center, planning, design

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